Returns + Refunds
Our ‘Be Delighted’ Guarantee
We’ve taken the tricks out of the Money Back Guarantee. We’re confident you’ll love your Jiminy’s products, and we’re not going to play games with you.
Order any of our entry size products (single 3.5lb bag of food, single bag of treats), and if you don’t like it, you can keep it. Notify us and we’ll give you a full refund right there on the spot. No complicated intake forms and no return necessary. We trust you, but to protect against fraud, the ‘keep it’ guarantee is valid only for first time customer, first time purchases of a product, and redeemable up to three months after purchase.
For any other returns, please reach out and we will give you an address where you can return the food at your own cost (in its original unopened packaging) and we will refund you once the return is received.
If you bought a product from a third party, please reach out to them for any customer service issues.
To process a return or refund, visit our contact page.